VP, Customer Support & Education
Dave held a variety of service management positions at Novell in Utah, San Jose and Japan. Under Dave’s leadership, Novell Technical Support Centers became SCP-certified in 2005, won the 2007 HDI “Team Excellence” award and entered the Association of Support Professionals (ASP) Hall of Fame by being recognized among “Ten Best Web Support Sites” for four consecutive years from 2007 to 2010. At Venafi, he led the creation and training of more than 6,000 Venafi Security Administrators and achieved >99% support CSAT for >12 years.
He is currently on the board for the Consortium for Service Innovation and has served on boards of the Utah Valley Chamber of Commerce (2006 Chairman), Timpanogos Regional Hospital and Lone Peak Hospital (Chairman 2016-2021). Dave earned a B.S. in computer science from Brigham Young University and has completed post-graduate business courses, including Harvard’s General Manager Program.