Venafi, the inventor of and market leader in Enterprise Key and Certificate Management (EKCM) solutions, today announced the appointment of veteran customer services executive Dave Cutler to the position of Vice President, Worldwide Customer Support. The appointment expands the breadth and depth of the Venafi executive team as the company rapidly expands its customer base and the geographies it serves. Customer support is a top priority for Venafi and its customers, as it meets the growing demand for enterprise key and certificate management solutions that eliminate the security, compliance and operational risks of encryption deployments.
"We are dedicated to and passionate about helping our customers meet their business and technical objectives, and Dave is the ideal person to lead our customer support efforts," said Jeff Hudson, Venafi CEO. "Dave has tremendous experience and a very successful track record of building worldwide support organizations. He knows how to provide customers with high-quality support and services for solutions that are vital to an organization’s mission-critical security and compliance programs. With his leadership, vision and experience, Dave will help us ensure the success of our established and rapidly-expanding customer and partner base of global 2000 companies."
"Venafi is widely recognized as the market leader with award-winning security, compliance and risk management products," said Cutler. "Our customers use Venafi products across the corporation to manage extremely valuable, mission-critical assets. We have to be ready to provide world-class 24x7 support to our customer installed base which spans the globe. I'm committed to growing and improving an already excellent support organization that provides customers the services and support they need for their enterprise key and certificate management solutions."
Before his promotion, Cutler was Vice President, Global Technical Support, at Novell, Inc. In his career at Novell, Cutler held a variety of senior service and support management positions in Utah, San Jose and Japan. There he made improvements to all aspects of technical support, developed and instituted the Major Account Dedicated Support program, and started up new support operations in India and Prague. Under Cutler, Novell Technical Support Centers became Service Capability and Performance (SCP) certified in 2005, won the 2007 HDI "Team Excellence" award, and entered the Association of Support Professionals (ASP) Hall of Fame.
Cutler earned a BS degree in Computer Science from Brigham Young University. He has completed post-graduate business courses, including Harvard Business School's General Manager Program.